Settling In: A Q-and-A with Mitchell’s General Manager of Auto Physical Damage, Debbie Day
As the new Auto Physical Damage (APD) General Manager here at Mitchell, Debbie Day brings a fresh approach and big plans for continuing to empower better outcomes for our customers.
Vehicle Scanning for a Computer Network on Wheels
Vehicle complexity has exploded in the last decade, and continues to accelerate. Collision repair used to be about sheet metal, headlamp and bumper replacement; now it frequently involves sophisticated electronics. From adaptive front lighting to regenerative braking, today’s auto body repair includes increasingly complex systems and electronic components.
Mitchell Total Loss Data Q2 2017
The chart below illustrates the total loss data for both vehicle age and actual cash value of total loss vehicles processed through Mitchell servers.
Consumer Self-Service Expectations are the New Normal
In 2016, smartphone ownership for individuals 13 years of age and older surpassed 81% in the United States, effectively reaching full market saturation. The remaining 19% represent either “technology laggards,” unlikely ever to use smartphones, or those who are still in grade school and simply without a smartphone yet.
The Program Freedom Experience
On January 17, 2018, Mitchell hosted the one-of-a-kind Program Freedom Experience in Palm Springs, CA. The afternoon included a dynamic presentation from Mitchell leaders and partners, as well as hands-on interactions and a chance to network with a robust mix of industry influencers.
Winners to be announced at the P&C Conference in October
We are excited to announce the winners of our first annual Mitchell mPower Awards at our P&C conference, October 18, 2017. With a focus on delivering better outcomes for their customers, this years’ winners transformed processes and innovated services resulting in a positive impact on their business.
Building a Strong Company Culture For Better Outcomes, Brand Beliefs, and Behaviors.
Culture isn’t accidental. It takes a conscious commitment from leadership across the company to decide what they want the company experience to be and deliberate action to drive it into all aspects of the business—including the employee and customer experience.
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